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The safety and well-being of our customers and team members remains our highest priority. We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.
We’re extending our offer to waive change fees on existing and new tickets for summer travel through September 30, 2020. This offer includes Basic Economy and AAdvantage® award tickets.
Keep in mind:
Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.
For new tickets booked between now and July 31, 2020, we’re expanding our offer to waive change fees for travel October 1, 2020, and later. This offer includes Basic Economy tickets.
Keep in mind:
You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
You can change or cancel your trip online in just a few steps. Here’s how:
You'll need your 6-character confirmation (also called a ‘Record Locator’).
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
AAdvantage® members can log in to their account to find upcoming trips.
Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.
When you’re done, we'll send a confirmation email that includes your ticket number.
Keep this handy so you can refer to it when you call to rebook.
When you're ready to rebook your trip, please call Reservations.
American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.
Beginning June 30, we’ll ask all travelers during check-in to confirm they have been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.
A face covering is required while flying on American, except for very young children or anyone with a condition that prevents them from wearing one. You also may be required by local law to wear a face covering in the airport where your trip begins, where it ends or where you connect.
Keep in mind, a face covering can be a mask or any secured cloth like a scarf or bandana that covers your nose and mouth. Visit the Centers for Disease Control and Prevention (CDC) website for more information.
State and local governments in the U.S. have implemented a range of travel requirements related to COVID-19. If you’re traveling from certain areas within the U.S., you may be required to self-quarantine for 14 days from the time you arrive, or the duration of your trip (whichever is shorter).
Keep in mind that travel requirements are updated often, so we recommend checking city and state websites before your trip for the latest information.
U.S. citizens, legal permanent residents, or visa holders arriving to the U.S from a coronavirus (Covid-19) impacted area must travel through one of 13 airports where the US Department of Homeland Security (DHS) has enhanced entry screening capabilities.
Foreign nationals who have traveled to these countries within the last 14 days will not be allowed to travel to the U.S.
Many countries are restricting entry due to COVID-19. We recommend that you check the latest entry requirements before your trip as they are updated often. You can find more information about these restrictions (by country) on the U.S. Department of State site, or on the International Air Transport Association (IATA) site.
If the United Kingdom is your final destination and you’re arriving on / after June 8, 2020, you’ll need to submit an electronic form and self-quarantine
for 14 days.
The Public Health Agency of Canada (PHAC) requires all customers flying to or from Canada wear a non-medical mask or face covering during their journey that meet or exceed PHAC recommendations.
If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.
Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.
Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.
We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
*Not available on American Eagle flights.
*Includes transcontinental and Hawaii.
On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.
Updated at 9 a.m. (Central Time) on July 14, 2020
